The questions we believe are being considered today by each and every business in the world are:
1) How can we move beyond this situation and capture lost revenue as quickly and efficiently as possible ?
2) Which sales and service organization in the market place is positioned to move us successfully through and beyond the other side of this difficult time ?
We are learning how best to sell and service our customers in this new and ever changing environment and will continue to do so. It’s imperative that we are sensitive to our customers’ new needs. We need to listen and be cognizant of how our customers’ requirements of doing business is changing as well as the changing patterns of the consumer.
Embracing technology to grow sales in this situation is key. The Zoom meetings and Microsoft 365 sales and product presentations have become and will continue to be a new skill set that we offer our manufacturer partners and customers.
E-Comm and E-tailing continue to gain market share in this new environment . At Pioneer, e-blasts to our customer base is not in lieu of a personal call yet defined as “another touch” of the customer on behalf of the manufacturers we represent.